Return Policy

A Single Strand Designs Returns Policy - Retail

At A Single Strand, we want you to love your jewelry as much as we love creating it. We are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not completely satisfied with your purchase, we offer a simple return process with free return shipping for retail customers. Full-price merchandise is eligible for returns. Sale items are final sale.

Return Eligibility:
  • Items must be returned within 30 days of the delivery date.
  • Products must be in their original, unworn condition with all packaging and tags intact.
  • Customized or personalized items are not eligible for returns unless there is a manufacturing defect.
How to Return:

Please email abwdesignsorders@gmail.com, include the item # and, if the item is damaged, a picture of the item. We may request additional information in order to best resolve your concerns.

Return Policy Wholesale

At A Single Strand, we want you to love your jewelry as much as we love creating it. We are committed to ensuring you are completely satisfied with your purchase.

Return Eligibility:
  • Only defective merchandise will be eligible for return or replacement.
  • A Single Strand must be notified in writing within 7 working days after receipt of your order if any item is defective.
  • Products must be in their original, unworn condition with all packaging and tags intact.
  • The customer may choose to have the item(s) replaced, receive a full credit in their original form of payment, or be issued a credit on their account to be used for a future purchase.
  • No returns will be accepted without prior written approval.
How to Return:

Please email abwdesignsorders@gmail.com, with the item number, a picture of the defective product and your preferred method of replacement or refund.